Bank of America Deceptive Credit Card Practices

From 2012 to 2022, Bank of America had an incentive system that encouraged employees to open up credit card accounts for its customers, even if the customer never wanted one.

In July 2023, the Consumer Financial Protection Bureau ordered Bank of America to repay its customers $100 million for falsifying credit card applications and for charging customers “junk fees” on things like overdraft protection that were sometimes charged multiple times for a single transaction. In addition, the government fined Bank of America $150 million for engaging in these practices.

Despite the action by the federal government, many Bank of America customers were not made whole. The bank’s actions have impacted customers’ credit scores, caused customers to pay monthly account fees and, in some cases, necessitated the use of credit monitoring services.

If you were impacted by Bank of America’s scheme of opening unwanted credit card accounts, please contact us by using the form on this webpage. Your help with our investigation will enable us to gather the necessary facts to hold Bank of America accountable for its alleged illegal and deceptive business practices.